Return Policy

At Muotiwear, we provide an easy return process for our customers. Please follow these  simple steps to make a return.

Return Process

  1. Send us an email at customerservice@muotiwear.com with your request for a return with your order # to get an approval. You DO NOT need to fill out a long form like our competitors!
  2. Make sure the return request meets the return rules stated below
  3. Ship the product back to the return shipping address below.
  4. Refund issued stated in the refunds section below.

Return Rules

The following simple rules apply on ALL returns –

  • Item(s) must be returned within 14 days after delivery
  • Item(s) must be returned in original condition with all labels and tags attached. 
  • Item(s) must be returned in undamaged original packaging.
  • Return(s) will NOT be accepted if item(s) is worn, damaged, altered, unclean, smells of smoke, or has pet hair.
  • Customer pays return shipping costs. Original Shipping cost is non-refundable.
  • Return using a shipping service with tracking and shipping insurance. We do not guarantee that we will receive your returned item.

Return Shipping Address

Muotiwear
PO BOX 15937 
Pittsburgh, PA 15244

Refunds

Once we receive and approve your return(s) –

  • We will process refunds within five business days.
  • We will issue refunds in the form of original payment.
  • Your bank or Credit Card Company may take additional time before officially posting in your account.

Please contact us at customerservice@muotiwear.com with questions.

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